Shipping policy
SHIPPING
All orders are processed within 1–2 business days.
| Destination | Delivery time | Shipping |
| EU Countries | 3–7 calendar days | FREE |
| United Arab Emirates | 1–5 calendar days | FREE |
| Saudi Arabia | 5–12 calendar days | FREE |
| All other countries | 5–15 calendar days | — |
🛃 Duties & taxes — on us
Import duties and VAT are taken care of by us. The price you pay at checkout is final — no extra charges on delivery.
ORDER UPDATES
📧 You'll receive an email confirmation as soon as you place your order, and tracking updates by email once it ships.
IF YOUR DELIVERY IS DELAYED
Taking longer than expected? Contact us at customer-center@sus-wel.com or WhatsApp +86 199 4120 1275 and we'll chase it with the courier right away.
NEED TO CHANGE YOUR ADDRESS?
Contact us as soon as possible. Address changes are free before dispatch; after dispatch an additional shipping fee may apply.
💶 Cash on Delivery (COD)
COD is available in: United Arab Emirates, Hungary, Greece, Romania, Bulgaria, Slovakia and Croatia.
Pay for your order at the time of delivery.
COD orders placed from other countries cannot be fulfilled and may be cancelled or require prepayment.
RETURNS AND EXCHANGES
30-day returns after you receive your order. See conditions and procedure in our return policy.